Contact our support team: [email protected]
Getting Started
- What is Syncara and how does it work?
- Who is Syncara for?
- Is Syncara Free?
- What does it mean that Syncara is in “Beta”?
- What are Syncara’s features?
- How does Syncara protect my health data?
Medical Records & Profile Data
- How to manually add your medical records
- How to edit or delete a health entry
Billing & Subscription
- What’s Included in Syncara’s Free and Pro Plans?
- How to Update Your Billing Information
- How to Request a Refund or Cancel Your Plan
- What’s included in a Pro (paid) plan
Technical Troubleshooting
- I can’t log in
- Syncara is slow or crashing
- I can’t connect Google Calendar
- The AI Document Scanner isn’t working
- How to report a bug or request a feature
Account Setup & Management
- How do I create a Syncara account?
- Setting up your profile for the first time
- Managing your account settings
Appointment Tracking
- How do I add an upcoming appointment?
- How to connect your Google account for calendar integration
Multi-Profile Management
- How do I add another profile to my account?
- How do I switch between profiles?
- Who can view and edit each profile?
Security, Privacy & Data Protection
- How we protect your health information
- Where my data is stored?
- How do I enable Two-Factor Authentication (2FA)?
- Is Syncara compliant with Canadian health privacy laws
- What if I’m using Syncara outside of Canada?
- Who can access my data?
- What happens to my data if I delete my account?
Legal & Compliance
- Terms of Use
- Privacy Policy
- Syncara and PHIPA
- Can I use Syncara if I’m outside Canada?
- Third-party data tools & integration privacy
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